Shipping Policy – Shreyaraa.in

At Shreyaraa.in, we take care to pack and dispatch every order safely and securely. This Shipping Policy explains our order processing, dispatch, delivery, tracking, and shipping procedures.

By placing an order on Shreyaraa.in, you agree to the terms of this Shipping Policy.

1. Order Processing

Orders are processed after successful order confirmation and payment, where applicable.

The processing or dispatch timeline may vary depending on:

  • Product availability

  • Handcrafted or made-to-order products

  • Customisation requirements

  • Quantity ordered

  • Public holidays or weekends

  • Operational or courier-related circumstances

Where a specific processing or dispatch timeline is applicable to a product, it may be mentioned on the respective product page or communicated to the customer.

2. Shipping Within India

We ship orders to serviceable PIN codes across India through recognised courier and logistics partners.

Delivery timelines depend on the customer's location, courier availability, serviceability, weather conditions, public holidays, and other circumstances beyond our direct control.

Any delivery date shown on the website, checkout page, order confirmation, or tracking page should be treated as an estimated delivery date and not a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the customer completes the order.

Shipping charges may vary depending on factors including:

  • Delivery location

  • Order value

  • Package weight

  • Package dimensions

  • Shipping method

  • Courier service availability

Promotional free-shipping offers, if available, may be subject to specific terms, minimum order values, locations, or promotional periods.

4. Order Tracking

Once an order has been dispatched and tracking information becomes available, customers may receive tracking details through email, SMS, WhatsApp, the website, or another communication method provided during checkout.

Tracking information may take some time to become active after the shipment is handed over to the courier partner.

5. Delivery

Customers are responsible for providing a complete and accurate delivery address, PIN code, mobile number, and other required information while placing an order.

Customers are requested to ensure that someone is available to receive the package at the provided delivery address.

Shreyaraa.in will not be responsible for delays, failed deliveries, or additional shipping expenses arising from incorrect, incomplete, or inaccessible delivery information provided by the customer.

6. Failed Delivery / Return to Origin (RTO)

A shipment may be returned to us if:

  • The customer is unavailable during delivery attempts

  • The address provided is incorrect or incomplete

  • The delivery location is inaccessible

  • The customer refuses to accept the shipment

  • The courier is unable to contact the customer

  • The shipment cannot be delivered for reasons outside our control

If an order is returned to us due to incorrect customer information, refusal of delivery, or unsuccessful delivery attempts, additional shipping or re-shipping charges may apply.

Any refund eligibility in such cases will be determined according to the applicable Return, Damage and Refund Policy and applicable law.

7. Damaged Package at Delivery

If the outer package appears visibly damaged, torn, tampered with, or opened at the time of delivery, customers are advised to document the condition of the package before opening it.

If the product received is damaged, defective, incorrect, or materially different from the product ordered, the customer should contact Shreyaraa.in as soon as reasonably possible and provide:

  • Order number

  • Photographs of the outer packaging

  • Photographs or video of the received product

  • Details of the issue

Such cases will be reviewed in accordance with our Return & Damage Policy and applicable Indian consumer laws.

8. Delayed Shipments

While we make reasonable efforts to ensure timely dispatch and delivery, delays may occur because of circumstances beyond our control, including:

  • Courier or logistics delays

  • Weather conditions

  • Natural disasters

  • Government restrictions

  • Strikes or transportation disruptions

  • Festivals or high-volume periods

  • Remote-location serviceability

  • Force majeure events

Shreyaraa.in will make reasonable efforts to assist customers with shipment-related concerns but cannot guarantee courier delivery timelines.

9. Multiple Products in One Order

Products from the same order may sometimes be shipped separately depending on product availability, packaging requirements, warehouse location, or operational requirements.

Customers may therefore receive more than one shipment or tracking number for the same order.

10. International Shipping

Where international shipping is made available on Shreyaraa.in, delivery timelines and charges will vary depending on the destination country, courier service, customs clearance, and applicable regulations.

International customers may be responsible for customs duties, import taxes, local taxes, clearance charges, or other government charges imposed by the destination country unless specifically stated otherwise during checkout.

Shreyaraa.in is not responsible for delays caused by customs authorities or local regulations in the destination country.

11. Change of Shipping Address

Customers should carefully verify their shipping details before completing an order.

If an address change is required after placing an order, the customer should contact us immediately.

We cannot guarantee that an address can be changed once an order has been processed, packed, or handed over to the courier partner.

12. Cancellation After Dispatch

Once an order has been shipped or handed over to the courier partner, cancellation may not be possible.

Any cancellation or refund request will be handled according to our applicable Cancellation, Return and Refund policies.

13. Contact Us

For questions regarding shipping, tracking, delivery, or an order, customers may contact Shreyaraa.in through the contact details provided on our website.

Please provide your order number when contacting us so that we can assist you efficiently.

Shreyaraa.in reserves the right to update or modify this Shipping Policy from time to time. Any revised policy will become effective once published on the website.